Privacy Policy

1. Introduction

Luzxis ("we", "our", or "us") respects your privacy and is committed to protecting the personal data of our users, agents, affiliates, and clients ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luzxis.com or utilize the Luzxis Agent Dashboard and remote campaign tools.

2. Information We Collect

We collect personal information that you voluntarily provide to us when enrolling, registering on our app portal, or interacting with campaign workflows:

• Personal Identification Data: Full name, email address, phone number, mailing address, and country of residence.
• Account & Agent Credentials: Username, password, agent dashboard ID, and payment payout details (e.g. Wise or bank account details for earning disbursements).
• Campaign & Task Performance Logs: Lead submission records, call activity statistics, completed switching requests (insurance, gas/utility, university admission referrals), and performance metrics.
• Technical & Device Information: IP address, browser type, operating system, device identifiers, and site interaction data via cookies and analytics trackers.

3. How We Use Your Information

We use the collected information for legitimate operational and business purposes, including:

• Providing and managing your Luzxis Agent Dashboard and account access.
• Facilitating client campaigns (such as Insurance Provider Switching, Energy/Gas Tariff Switching, and Study Abroad University Admissions).
• Verifying completed campaign tasks and processing performance payouts directly to your designated account.
• Improving our website performance, user experience, and campaign call workflow scripts.
• Detecting, preventing, and mitigating fraudulent lead submissions, system abuse, or policy violations.
• Communicating platform updates, payout notices, and system alerts.

4. Cookies & Advertising Trackers (Including Meta / Facebook Ads)

We use cookies, web beacons, and tracking pixels (including the Meta Pixel and Google Analytics) to analyze web traffic, optimize campaign advertising, and measure referral conversions.

Meta Advertising Compliance Statement: Our site uses tracking technologies to assess ad performance when running recruitment or brand awareness campaigns on Meta platforms (Facebook & Instagram). We do not sell your personal data to third-party ad networks. You may manage your cookie preferences through your browser settings or opt out of personalized ad targeting via Meta's Ad Settings.

5. Data Sharing & Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data only under the following limited circumstances:

• Partner Brands & Campaign Providers: Verified lead data and switching requests submitted by agents are shared with partner insurance providers, utility companies, or educational institutions to process customer applications.
• Payment Processors: Payout details are shared securely with verified banking or payment gateway partners (such as Wise or Stripe) to disburse earnings.
• Legal & Compliance Requirements: When required by applicable law, court order, or governmental regulations.

6. Data Security & Protection

We implement industry-standard technical and organizational security measures (including AES-256 encryption, SSL certificate encryption, and strict access controls) to safeguard your personal data against unauthorized access, loss, or alteration.

7. Your Privacy Rights

Depending on your jurisdiction (including GDPR in Europe or CCPA in California), you have the right to request access to your personal data, request correction of inaccurate data, request data deletion, or restrict certain processing activities. To exercise these rights, please contact our support team.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: